Customer support

Boost the after-sales-service revenue by gaining the trust of dependent clients

Roadmap ERP's Customer Support

The Roadmap ERP's Customer Support module assists you to assist your Customers to make cost effective and correct use of your product, by offering active help in planning, installation, training, troubleshooting, maintenance, upgrading, and at times even unto disposal of the product.

The module automates hassle-free activation of product warranty right at the time of sale or during installation based on Company policy. Tracking of service requests from registering till its closure/resolution is another salient aspect of the module that ensures your credibility.


Benefits


The module automatically creates warranty records at the time of sales; and from then on generates Annual Maintenance Contract proposals, based on the Product's vicinity to its warranty or AMC expiry date, thereby ensuring increase in your service revenue and customer confidence in your Product.


The module's tenacity to track pending requests; reception and analysis of defective spares; verification of warranty details against supplier-liabilities; and return of defective product to supplier, or its forwarding in-house for service; keeps you updated with the real-time service activities of your business.


The module records all service related facts in a single common repository and gives your customer service personnel easy access to this data, thereby allowing them to gain knowledge from precedents while tackling their present day scenario to deliver optimum customer care.


The module tracks service requests from registering, assigning the request to staff, recording details of spares involved in the service activity, till the closure of the Service Order; and empowers you to have complete knowledge of the process and set high service level standards.



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