The module automatically creates warranty records at the time of sales; and from then on generates Annual Maintenance Contract proposals, based on the Product's vicinity to its warranty or AMC expiry date, thereby ensuring increase in your service revenue and customer confidence in your Product.
The module's tenacity to track pending requests; reception and analysis of defective spares; verification of warranty details against supplier-liabilities; and return of defective product to supplier, or its forwarding in-house for service; keeps you updated with the real-time service activities of your business.
The module records all service related facts in a single common repository and gives your customer service personnel easy access to this data, thereby allowing them to gain knowledge from precedents while tackling their present day scenario to deliver optimum customer care.
The module tracks service requests from registering, assigning the request to staff, recording details of spares involved in the service activity, till the closure of the Service Order; and empowers you to have complete knowledge of the process and set high service level standards.
"From Customize to Go Live we bear everything."
Roadmap brought effectively controlled material management system across all the strategic units, leading to accurate financial data accumulation and aging visibility.Learn more
Manatec's extensive Wheel Aligner installations across the world speak for its quality, specialization and lead role we play in this industry.